Hanasaku Iroha centers around Ohana Matsumae, a 16-year-old teenager living in Tokyo, who is left in the care of her estranged grandmother, following her mother's elopement with her boyfriend. Ohana arrives at her grandmother's country estate to realize she is the owner of a Taisho period hot spring inncalled KissuisÅ�. She begins working at KissuisÅ�, at her grandmother's request, but finds herself at odds with many employees and customers at the inn. Initially feeling discouraged, she decides to use her circumstances as an opportunity to change herself for the better and to make amends with her deteriorating relationship with the KissuisÅ�'s staff for a more prominent future.