FAQ

A dakimakura (抱き枕; from daki 抱き "to embrace or cling" and makura 枕 "pillow") is a type of large pillow from Japan. The word is often translated to English as body pillow. In Japan, dakimakura are similar to Western orthopedic body pillows, and are commonly used by Japanese youth as "security objects".

Our company found in year 2003 in China, we printed official products for Japanese Companies.

In year 2009, we extends our product lines and broaden our support with our Website and Moe Market Website target for western and japanese online retail market. We provide outstanding service, quality products and competitive pricing worldwide.

The goal of MoeMarket is to make every Dakimakura fan have the opportunity to hug their wonderful waifu with excellent quality and a reasonable price.

• Experience: We have been manufacturing for independent clients and OEM suppliers from Japan since year 2003, making wholesale authentic high quality of Japanese anime/manga dakimakura all over the world.
• Reliable: We have been commissioned as a company to produce great quality of dakimakura prints, not only for retail and business OEM suppliers clients, but also for independent designer artists and anime studios.
• Original: We have both in-house artists and partner artists to create exclusive designs with excellent quality for our online store. We also provided commission service for customers who want to build their unqiue dakimakura cover
• Private label: We also have our own brand "MoeMarket" and "Hobby Heart" to sell directly to retail customers via online stores, with the same high level of quality and customer service.

All our dakimakura covers (Peach Skin, Smooth Knit, Natural Velvet and 2 way tricot) can support machine wash. DO NOT use chlorine or bleach during wash. Light~medium wash and iron at low temperature. Wash separately from other items to prevent colour transfer. Don’t leave it in a wet state after washing. Wring it dry. Avoid spin-dry and avoid using a dryer to tumble dry.

1. Remove Daki Cover.To begin,carefully remove the dakimakura cover from the pillow.
2. Place in Washer. Place your dakimakura in the washing machine with bleach-free soap.
3. Run Washer Cold. Run washer on delicate(hand wash)at the coldest temperature available.
4. Wring Out Water. ...
5. Hang Dry!!

You could check details and characteristic chart of 4 difference materials from

We currently support custom made dakimakura cover, bedsheet, anime tee, wallscroll, flat mouse pad etc. Contact us if you want to know more.

Generally, it takes 1 week for production. That included custom build your item and quality check

Yes, for custom made dakimakura cover, you could refer to our custom made dakimakura item product description, we support using other designs to mix and match, for other product type, please feel free to contact us.

Yes, you could checkout without login, and the order will be purchased as guest.

We recommend you to login before you checkout, but if you prefer to purchase as guest, you could still check your order status with the following link

As most of our products are built by order. Please contact us by email [email protected] , if the order has not printed yet, we could update your order in our system. For order cancellation, paypal will still charge 10% financial fee, and our store may charge you cancellation fee if the items already built.

We accept Paypal and credit card.

No, you could using credit card to do the purchase, and we just use paypal as payment gateway, and you don't need to create any account on paypal to complete the purchase.

Most possibly problem is fund source problem, make sure you has enough balance in your paypal account, or if you are using credit card, you could contact your card center to release the online purchase limit, or simply using using other credit card to redo the purchase.

You could select the currency on top left corner or Mobile Menu -> Setting -> Currency, by default, we also accept USD, EUR, CAD, GBP, and AUD. For other currency, during checkout, it will automatically convert from your local currency to USD for payment.

No, we are not responsible for charging tax or any form of import duty for your country, if applicable. You are wholly responsible for knowing your countries importation laws and ask that you please take those possible additional fees into account before ordering.

You can request to be removed your account from our website by simply emailing us at [email protected]

You can simply email us at [email protected]

We drop off parcels at the logistic company in 3 business days, then takes 1 - 3 business days for the postal system to update their tracking system with the tracking numbers of our parcels. Use this link to track your shipment:

Our covers typically ship from China using ePacket, but if you opt for expedited shipping we'll usually use DHL or China Post Express (EMS), based on the contents of your order and the country of delivery.

Delivery estimates for ePacket are usually around 25-35+ days from the date of shipping, but we have seen rare instances where delivery has taken more than 60+ days, especially around holiday seasons or happenchance global pandemics. If you find yourself in this situation, feel free to reach out to us about the status of your package.

Expedited shipping is typically delivered within 5-15 business days for DHL and within 20 days for China Post Express (EMS).

Yes, all of our packages ship in nondescript boxes or bags. There is no indication of what the package contains beyond the legally-mandated customs declaration form, which lists the contents of our dakimakura covers as "pillow covers." The sender is not listed as Moe Market, nor do we include any cute illustrations of designs on the box.

You are soley responsible for knowing your own country's importation laws. We cannot be held responsible for any potential troubles that may arise ordering a design from us which is not legal in your territory. However, we can safely say that we have not ever been informed or heard about anyone having an issue ordering a particular design from our store.

We ship to all countries. If the logistic company really failed to support your country, we will contact you and provide full refund to you

You could select registered airmail or Express shipping during checkout. You could use our tracking page to track and monitor the delivery status.

Delivery estimates for ePacket are usually around 25-35+ days from the date of shipping, but we have seen rare instances where delivery has taken more than 60+ days, especially around holiday seasons or happenchance global pandemics. If you find yourself in this situation, feel free to reach out to us about the status of your package.

Expedited shipping is typically delivered within 5-15 business days for DHL and within 20 days for China Post Express (EMS).

We will process your order witin 3 working days, then drop your package to the logistic center. Logistic center will update your tracking info within 3 working days, and we will send the tracking info to you.